We stand behind delivering the lot we described. Because we sell liquidation merchandise — customer returns, overstock and shelf-pulls, all sold as-is — we accept returns for defective, damaged, incorrect or misrepresented products only. We do not offer change-of-mind returns, but when something is wrong on our end you are fully covered, at no cost to you. Please read this alongside our Shipping and Warranty policies.

What we accept — and cover at no cost to you

If any of the following applies, contact us within 30 days of delivery (freight damage must also be noted on the Bill of Lading at the time of delivery). We make it right with $0 restocking fee and no return-shipping charge — by exchange, replacement, partial refund or full refund at our discretion:

• Freight / transit damage — the load arrived damaged and it was noted on the Bill of Lading at delivery.
• Wrong or incorrect load — you received a materially different lot than the one you ordered.
• Manifest shortage over 10% — on a manifested lot, the load is short more than 10% of the manifested units or value.
• Misrepresented condition — the lot is materially worse than the listing described.
• Defective delivery — the lot arrives non-functional or unusable beyond the condition stated on its listing.

Exchanges

Prefer a swap over a refund? On a covered lot — defective, damaged, wrong, short or misrepresented — you can choose an exchange instead of a refund. To arrange one you must reach out and contact us first so we can authorize the exchange; please do not ship anything back before you hear from us. The lot must be in good condition, similar to how it was shipped to you — complete, with its original packaging and materially unchanged. Once we receive and inspect it, we send a comparable lot of equal value at no extra cost to you, subject to availability.

What we do not accept

• Change of mind / buyer’s remorse. All sales are final except for the defective and our-fault reasons above.
• Normal as-is variance. Individual items that are untested, do not power on, or show wear within a lot sold as customer-return or as-is are the nature of liquidation and are not, on their own, grounds to return a lot.
• Lots that have been used, sold through, or materially altered from as-received condition, or items damaged by the buyer after delivery.
• Claims not reported within 30 days of delivery, or freight damage that was not noted on the Bill of Lading at delivery.
• Shortage claims on unmanifested or mystery lots — these are sold blind and strictly as-is.

The as-is nature of liquidation

Liquidation merchandise is sold as-is. The low cost per unit exists precisely because the goods are untested and sold in mixed condition. We cover you when a lot is defective, damaged, wrong, short or misrepresented — not when a few individual items in an as-is lot simply don’t work, which is expected and priced in. Any estimated retail value provided is an estimate, not a guarantee of resale value.

How to file a claim

Email your order number to sales@wholesalepalletsource.com within 30 days of delivery (freight damage noted on the BOL at delivery). Include clear photos and, for shortages, your count against the manifest. We respond within 2 business days with return instructions or a resolution. Do not return goods to the manufacturer, and do not ship anything back before you receive a return authorization (RMA) from us.

Exchanges, replacements & refunds

Approved claims are resolved by an exchange or replacement lot, a partial refund, or a full refund, at our discretion. If you would rather swap a covered lot for a comparable one than take a refund, just ask. Refunds are issued to your original payment method within 3 business days of us receiving and inspecting the returned goods. Because covered returns are our responsibility, there is no restocking fee and no return-shipping cost to you. Questions? Email sales@wholesalepalletsource.com or call 656 999 2368.