At Wholesale Pallet Source we ship every pallet and truckload free to all 50 states, with no order minimum and no separate freight charge at checkout. The price you see on a listing is the delivered price. This page explains exactly how your order is processed, how it ships, how long it takes, and what to do the moment it arrives.
Free shipping — all 50 states
Free freight applies to every order, including Alaska and Hawaii. There is no minimum order value and no hidden handling fee. Freight is arranged and paid by us; you never receive a separate shipping invoice. We currently ship within the United States only and do not export or forward to freight-forwarders without prior written arrangement.
Order processing & reservation
When you place an order, your lot is reserved for 48 hours while payment is confirmed. Wire and ACH details, or your secure card link, are sent right after checkout. Your order is confirmed and scheduled to ship once cleared payment is received. If cleared payment does not arrive within 48 hours, the reservation is released and the lot returns to inventory. Once payment clears, your order is processed within 24–48 hours, whenever the carrier’s pickup schedule allows.
Carriers & packaging
Small parcels ship by national couriers (UPS, FedEx or USPS). Pallets and truckloads move by LTL (less-than-truckload) and full-truckload freight carriers. Pallets are shrink-wrapped and, where needed, banded and corner-protected for transit. Truckloads are loaded as floor-loaded or palletized freight depending on the lot.
Processing & delivery times
After payment clears, orders are processed within 24–48 hours. Estimated delivery times after dispatch:
- Parcel / small lots: 1–3 business days
- Pallets & truckloads (LTL): 2–5 business days
- Alaska & Hawaii: 3–7 business days
Delivery can occasionally be affected by weather, carrier volume and your location.
Curbside delivery, liftgate & receiving
Standard freight delivery is curbside. The driver brings the load to the tailgate of the truck; unloading it from there is the receiver’s responsibility. Receiving is easiest with a loading dock or a forklift. If you do not have one, add liftgate service at checkout and the carrier will lower the pallet to ground level; you will still need to move it from the curb. For residential or limited-access addresses, please tell us in advance so we can schedule an appointment delivery where the carrier offers it.
Inspect before you sign
This step protects your right to a freight claim, so please do not skip it. Before you sign the carrier’s delivery receipt (the Bill of Lading / BOL):
- Count the pallets or handling units against the BOL.
- Walk around each pallet and check for crushed corners, torn wrap, leaning stacks or water damage.
- Note any visible damage or shortage on the BOL before the driver leaves, and take photos.
- If a load looks severely damaged, you may refuse it — note the reason on the BOL and contact us the same day.
Damage that is not noted on the BOL at delivery is very difficult for any carrier to accept later. Reporting it at the door is what lets us file and win the claim on your behalf. See our Refund & Return policy for how damage, shortage and wrong-load claims are handled.
Address accuracy
Please make sure your shipping address and contact phone number are correct and that a truck can physically reach it. Re-delivery or re-consignment fees caused by an incorrect or unreachable address may be passed on to the buyer.
Questions
Freight, liftgate or scheduling questions? Email sales@wholesalepalletsource.com or call 656 999 2368 and our U.S.-based team will help.